Refund Policy

Last Updated: November 2, 2025

We strive to provide reliable service, but we understand that issues may occur. This Refund Policy outlines when refunds are available and how to request them.

1. When Refunds Are Available

1.1 Full Refund Scenarios

You are eligible for a full refund in the following situations:

✓ Credentials Don't Work

If the login credentials we provide don't work and we cannot provide working credentials within a reasonable time (typically 2-4 hours).

✓ No Access Provided

If we fail to provide access within 24 hours of confirmed payment without prior communication about a delay.

✓ Immediate Account Failure

If the account stops working within the first hour of receiving access and we cannot restore it or provide an alternative.

1.2 Partial Refund Scenarios

We may offer a partial refund or service credit at our discretion if:

  • Access duration was significantly shorter than the typical minimum (e.g., less than 1 day for $2.50 plan)
  • Major functionality issues occurred that we couldn't resolve
  • We determine, in good faith, that the service didn't meet reasonable expectations

2. When Refunds Are NOT Available

✗ Variable Duration

Refunds are not available solely because access duration was shorter than you hoped. We clearly state that duration varies and cannot be guaranteed.

✗ Change of Mind

Once access credentials are provided and confirmed working, refunds are not available if you simply decide not to use the service.

✗ After Successful Use

If you've successfully logged in and used the account, even briefly, refunds are generally not available unless access immediately stopped working.

✗ Technical Issues on Your End

Problems with your internet connection, device, or setup are not grounds for refund if the credentials work properly.

✗ Violations of Terms

If your access is terminated due to misuse or violation of our Terms & Conditions.

3. How to Request a Refund

3.1 Contact Us Immediately

If you believe you're eligible for a refund:

  1. Contact us as soon as possible via the same method you used for purchase (Telegram or WhatsApp)
  2. Explain the issue clearly and provide any relevant details
  3. Provide your payment confirmation (transaction ID, payment date)
  4. Allow us time to investigate (typically 2-24 hours)

3.2 Refund Request Window

Refund requests must be made:

  • Within 48 hours of receiving credentials for technical issues
  • Within 7 days of payment if access was never provided

Requests made after these windows may not be honored.

4. Refund Processing

4.1 Timeline

  • Decision: We'll review your request within 24-48 hours
  • Approval: If approved, refund will be initiated immediately
  • Processing: Refunds typically appear in 3-10 business days depending on payment method

4.2 Refund Methods

Refunds are issued via the original payment method:

  • PayPal: Refunded to your PayPal account
  • Stripe/Card: Refunded to the original card
  • UPI: Refunded via UPI to the original account

4.3 Payment Processor Fees

For full refunds, we absorb the payment processing fees. For partial refunds, fees may be deducted from the refund amount.

5. Alternatives to Refunds

Instead of a refund, we may offer:

  • Replacement Access: New credentials to a different account
  • Service Extension: Extended access when the issue is resolved
  • Service Credit: Credit toward future purchases

You're free to choose between these alternatives or request a refund.

6. Our Commitment

We're committed to:

  • Processing refund requests fairly and promptly
  • Communicating clearly about refund decisions
  • Resolving issues in good faith
  • Providing excellent customer service

7. Dispute Resolution

If you disagree with a refund decision:

  1. Contact us again to discuss the situation
  2. Provide additional information if available
  3. We'll review your case a second time

If still unresolved, you may dispute the charge with your payment provider, though we encourage working with us first.

8. Contact for Refunds

To request a refund or ask questions:

Important Reminder

Before purchasing: Please understand that access duration varies and cannot be guaranteed. We're transparent about this limitation. By purchasing, you acknowledge this and accept our refund policy terms. If you have doubts, contact us first with questions.